This article describes a bit of the user account process and how passwords may be set and recovered.

General

NOTE This article does NOT apply if your Quiq instance is integrated to a CRM such as Oracle Service Cloud, Salesforce, or Zendesk. In those cases, your CRM manages access to Quiq.

Each Quiq instance has at least one Admin user with the permissions to create and edit user accounts as well as reset password.

MOST PASSWORD REQUESTS SHOULD BE ADDRESSED TO YOUR INTERNAL QUIQ ADMIN

All Quiq user accounts have a user ID, email address, and password. Many organizations use the email address as the user ID, but this is not a constant. When the account is first created, an email is sent to the address entered in the account. The message contains a link and instructions for initializing the password. Make note of the username shown.

It is imperative that the email address associated with the user account is correct and that it can receive messages FROM no-reply@goquiq.com. Any personal spam filters should whitelist this address. IT organizations should ensure that the goquiq.com domain is whitelisted for delivery as well.

Recovery

Quiq users who are enabled may recover their own password using the following process.

  • Navigate to your Quiq instance which should be a URL similar to this https://yourcompany.goquiq.com
  • At the login screen presented, click the “Forgot password?” link.
  • In the recover screen, enter your user name. Remember this may or may not be your email address, if unsure, you must contact your Quiq Admin.
  • Check the ReCaptcha box. This is added for enhanced security.
  • Click the reset password button.

NOTE - If the recovery page just appears blank, your browser security policy is blocking the needed resources from Google’s Re-Captcha service. Reference the Browser Settings Document for details.

Upon submission of the form, an email will be sent FROM no-reply@goquiq.com. If the email does not arrive within 15 minutes, review your spam folders and contact your IT team to ensure these emails are not being blocked.

Admin Reset

Any Quiq Admin may trigger a password reset. From the Admin page, select the Users section, then locate and select the user whose password is to be reset. With the proper user selected, click the Reset Password button.

Along with triggering an email to the user, a reset link is generated. If the user is not receiving the reset emails, the Admin should copy the COMPLETE reset link shown, and send that link via direct email to the user.

Password Requirements

The default password requirements are:

  • minimum 10 characters long
  • one upper case letter
  • one lower case letter
  • one numeric character
  • one special character (&!$%…)
  • No common password - Compared to a public list of 100,000 most common passwords.

Note that your organization may have set different requirements. These will be displayed if the password chosen does not meet the minimum requirements.