Welcome to Quiq Knowledge Base
The following will help you get started with Quiq.
Quiq Start Guides
Understanding Roles, Queues, and Contact Points
While listed as separate items, Contact Points, Queues, and Roles all interconnect to allow conversation routing in the Quiq application.
Outbound Messaging Best Practices
These are Quiq’s outbound messaging best practices. Please review them carefully before sending a large number of outbound messages.
Why do my agents seem to always be in "Current Conversations" status?
This post provides guidance and recommendations to address the issue of agent status changing from Available unexpectedly.
Quiq Browser and Security Settings
This post provides guidance for browser and network security settings.
Preventing Outbound Message Blocking
This article provides some best practices to avoid having outbound messages blocked by the receiving carriers. Carriers expect messages sent from 10 digit numbers to be person to person and not Application to Person (A2P). A2P traffic is subject to blocking based upon section 6 of the CTIA Messaging Principles and Best Practices.
SMS Compliance Considerations
Quiq Outbound Messaging allows customers the ability to send notifications to SMS recipients via a simple UI, or via API integration. The following are brief guidelines gathered as a working reference. Quiq advises that all users obtain guidance from legal counsel to ensure their own compliance when using outbound messaging.
Supported MIME types for file attachments
The following MIME types are supported by Quiq. Your customers can attach files that are of the following types. Some dangerous files like executables are not allowed.
Quiq IVR Integration
This post provides guidance for an IVR integration with Quiq.
How to export data from Quiq
This article describes the various ways to export data from Quiq.